OUR MISSION
Verve strives to connect every property owners from different backgrounds with every guest from all around the world; creating a bridge between owners and guest to create a better tourism experience.
OUR VISION
Verve strives to spread SHORT-TERM RENTAL culture in Malaysia and hope to let more individuals understand and know about this culture.
OUR SERVICES
Marketing
"Verve strives to focus on marketing as we believe that a good marketing strategy can bring more traffic and lead to more bookings."
PROPERTY LISTING
Our team will help owners to list their listings to various booking platforms, such as Booking.com, AirBnb, Social Media Platform, etc)
MAKEOVER DESIGN
Our team will assist owners in designing their property and transform it into a cozy and beautiful homestay to increase bookings and sales effortlessly.
PROFESSIONAL PHOTOGRAPHY
Our team will create high quality property photos and live them on different OTA platforms (AirBnb, Agoda, Social Media Platform, etc) to attract guests in booking our managing units.
PRICING STRATEGY
Our team will monitor every data analysis generated by each OTA platforms to apply different pricing strategy strategically and maximize profit of each units.
"For e-commerce, good ratings and positive comments are key to generate traffic and income, that's why good customer service plays a crucial role in every business."
CUSTOMER SERVICE
Our team will handle any complain or dissatisfaction and do our best job to assist guests in solving problem to make sure they have the best experience in our managing units.
HANDLE COMPLAINTS
Some listings will require owners/PIC to be at there during check-in process, especially Condominium. Hence, our team will be ready at the unit to welcome guests and assist on the check-in process.
OFFLINE CUSTOMER SERVICE
Our team will assist guests on any online booking issues/enquiries
ONLINE ENQUIRIES
HOUSEKEEPING
"In every rental business, regardless of long-term or short-term rental, housekeeping is one that cannot be ignored. Every guests deserve to have a clean and comfy accommodation to stay."
CLEANING
Our team will arrange professional housekeeping team to do housekeeping every time after a guest checked-out to ensure a comfortable stay for our guests.
MAINTENANCE
Our team will arrange our best maintenance team to provide immediate assistance for repairs and maintenance issues if any.
"As owners passed their properties to us, we will help owners to keep their keys as secure as possible. Furthermore, we will also come out some easy method which will allow guests to check in themselves."
KEY MANAGEMENT
KEY MANAGEMENT
Our team will help owners to keep their house keys to make check-in/check-out process easier and also as secure as possible.
SELF CHECK-IN/OUT
Our team provides 24H self check-in/check-out service.
We will:
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Install a Lock Box near the entrance. Send check-in /check-out guide for guests on how to do the check-in/check-out
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Change locker code often to prevent any key loss or theft issue happens
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Have a check at the house and make sure keys are safe
PROPERTY MAINTENANCE
"Most owners will worry what if anything happens within their property such as maintenance, theft issues and so on. Thus, we have come out various ways to allow owners freed from worry."
REPAIR WORK
We will include repair works (fix-able), such as:
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Household Appliances (TV, Refrigerator, Air-Conditioner, Fan, etc)
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Lightings (Light bulb, etc)
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Furniture (Chair, Table, etc)
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Other Repairable Items
PROPERTY INSURANCE
Our team had partnered with insurance company which provides insurance for property damages. Owners can choose whether to apply or not for the insurance as this is our another value-added service.